TOUR ALTINKUM TRAVEL reserves the right to change and modify these terms and conditions at any time. Changes will be effective as soon as they are published on the website.


It is important that the person making the booking must enter the correct names of all persons travelling. If TBA or another abbreviation has been entered as the guests name, the provider may reject the booking. The names of all persons travelling must be entered and the First name should be followed by the Family name.


It is the responsibility of all Tour Altınkum Travel clients to ensure they have entered a correct e-mail address. If our e-mail has been sent to your Junk or Bulk mail folder, you can prevent this from happening again by opening our e-mail and clicking on the not spam or this is not spam button.


It is the responsibility of the Client making the booking to ensure that the room type booked will be suitable for the party traveling. If more persons turn up at the destination than the provider can accommodate then the providers are within their rights not to accept the booking and in this case no refund will be made.

While Tour Altınkum Travel undertake to ensure that your requested room type is available Tour Altınkum Travel cannot guarantee the actual bedding make-up of the room. These requests are sent to the hotel and are subject to availability.

Tour Altınkum Travel try to ensure that the hotel provides the room type(s) booked, however there may be occasions when instead of a double-bedded room a twin may be allocated or a double -bedded room instead of a twin. Please be aware that the majority of European hotels provide 2 single beds pushed together to make a Double bed. While all room type preferences are forwarded to the hotel, room allocation is done by the hotel and subject to availability at the time of check in.


Currency exchange rates generally change on daily basis depending on the fluctuations in the market. Tour Altınkum Travel reserve the right to update service rates displayed on the website depending on any market fluctuations.

Any changes relating to currency exchange rate fluctuations will not affect the rates of an already confirmed booking. Likewise, once a booking has been booked and confirmed at the rates you have accepted, there is no refund for any difference in rates due to exchange rate fluctuations.

Rates include applicable taxes. Tourist/local/city taxes which generally include the use of local services may not be included. These taxes need to be paid at the destination by the clients.


Our company name will appear as Tour Altınkum Travel on the credit card statement of the credit card used to make the booking.

Tour Altınkum Travel reserve the right to correct any pricing or displayed errors and/or omissions. This includes errors and/or omissions which have been entered by a local agent. In the event of a price error and/or omission, we will offer you the choice of either keeping the booking at the correct rates, cancelling the booking or subject to availability we will offer you a suitable alternate service.


The majority of credit card providers charge some sort of an International Transaction fee. This can be as much as 3% although Capital One not only doesnt impose its own fee, but it also eats the 1% fee that Visa or MasterCard impose. This fee is passed on by certain credit card providers because the charge for your booking has been processed outside of the country that you reside in. Please note that the charge has not been passed on by Tour Altınkum Travel and that Tour Altınkum Travel cannot be held responsible for any international transaction charges passed on by your or your clients credit card issuer.


Tour Altınkum Travel has no control over any extra charges that a hotel may decide to their implement for guest room incidentals such as air conditioning, safe, mini fridge, hire of television remote etc... Any such charges must be paid direct to the hotel and Tour Altınkum Travel cannot be held responsible for any incidental charges passed on by the hotel.

Likewise Tour Altınkum Travel has no control over any fees that a hotel may pass on for luggage storage, Sauna, spa and swimming pool use, car parking fees etc.

During the festive season, essentially Christmas and the New Year, there are hotels which impose a compulsory gala and guests must pay any supplement for the gala dinner. Our company is not always informed about Gala dinner supplements and Tour Altınkum Travel Agent cannot be held responsible for any gala supplements passed on by the hotel.


We prefer that all cancellations and amendments are made on the Tour Altınkum Travel website. Alternatively you can contact the Tour Altınkum Travel Reservation Team via e-mail or fax before the cancellation deadline for that specific booking. We do not accept cancellations or amendments over the telephone.

Tour Altınkum Travel Agent will not be bound by nor responsible for any changes and cancellations made directly with the providers.

It is important to note that only one amendment per booking will be accepted. If you require further amendments, please cancel and rebook the service with new details.

Any more than one amendment is not permitted and the booking will have to be cancelled and re-booked. New rates may be applicable.

During special event periods, certain dates and early bird type bookings, the provider may pass on a different cancellation policy of which you will be informed as soon as Tour Altınkum Travel is notified.

In certain cases, name changes are nor permitted and the booking may need to be cancelled and re-booked. In this case new rates may apply.


To protect your Tour Altınkum Travel Agent account - When a booking has been made by a 3rd party Tour Altinkum Travel reserves the right to request proof of ID from the credit cardholder as well as a signed authorisation form.

This security measure is not to cause any inconvenience but merely to protect the credit card holder against any credit card misuse.


The services with “REQUEST” button and bookings with On Request Processing status means that the service does not have any available allotment, however Tour Altınkum Travel will contact the provider to request extra space. Kindly be informed that in very rare occasions, the availability at the service might change until the time you complete your booking and the final status might turn to On Request Processing. In these cases, please do not attempt to book the same hotel again. You will be informed within 24 hours if your booking has been confirmed or rejected. If the service could be confirmed at a different rate, you will be advised. Please bear in mind that the confirmation may not be guaranteed and the providers have the right to reject ON REQUEST bookings.


Any complaint which cannot be resolved at the destination must be notified to us by logging into your Tour Altınkum Travel system and selecting the message category Complaint. All complaints must be notified to us within 7 days of the check out date.

A copy of the complaint must be also be submitted to and signed by the local providers manager. Complaints relating to hotel services will be forwarded by Tour Altınkum Travel Agent to the relevant party.

Response times do vary from between 5-20 working days depending upon the nature of the query in question.


Tour Altınkum Travel will not be obliged to request any visa documents from the provider for any bookings which have not been paid for in full.

Tour Altınkum Travel will do the best to accomodate your request but it is not guaranteed that the provider will respond to your visa document request.

- In the event that a provider implements charges for visa support documents, Tour Altınkum Travel expects that the client will make the relevant payment.


Telephone calls to Tour Altınkum Travel may be recorded to enable us to monitor and improve our services.

Tour Altınkum Travel shall not be liable for any failure in service relating from uncontrollable circumstances such as flood, earthquake, riot, terrorist acts, acts of governments or authority change in a country, bad weather conditions etc.


The terms and conditions of each product is shown at the details section of the relevant service. We highly recommend you to read the conditions section before you book.


We highly recommnd you to buy travel insurance to cover your loss incase of any cancellation done within deadline which will occur with no-show as there will not be any refund will be provided byTour Altınkum Travel. If you have an insurance policy and if the amount you have paid is within no-show rules, please contact us to get letter for your insurance company to get your refund from insurance.


When the clients has completed the booking online, they must check and make sure all the details on the pre paid service voucher are correct.

Use of the website is subject to your acceptance of our terms and conditions. If you do not accept these Terms and Conditions, you must refrain from using the website.


If you do not fully understand or do not accept these terms & conditions, please do not “Accept” but contact us for clarification.